Returns policy

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request.

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. If unsure of what that is please request a ring sizer which will be sent to you by post. Ring resizing can be done at a later date but will incur a charge of £60.

Please note that the original postage costs are not refundable and we do not accept any responsibility for the return postage costs. Exceptions to this are if an item is faulty upon receipt.

In the rare event that goods are delivered faulty or damaged please contact us as soon as possible by emailing us at info@tsfinejewellery.co.uk so we can arrange a replacement or a refund.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by us, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.